Cookie Policy
Last updated: March 2026
1. Introduction
This Cookie Policy explains how BuildMate Pty Ltd (ABN: [ABN to be inserted]), trading as BuildMate, uses cookies and similar technologies on our website and Platform. We believe in being transparent about what we collect and why.
2. What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or phone) when you visit a website. They contain information sent back to the server each time you access the site. Cookies can be:
- Session cookies: Temporary; deleted when you close your browser
- Persistent cookies: Remain on your device for a specified period
- First-party cookies: Set by BuildMate
- Third-party cookies: Set by external services we use
3. Cookies We Use
At launch, BuildMate uses only essential authentication cookies. We do not use tracking, advertising, or analytics cookies.
Essential Cookies
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
sb-access-token | Maintains your authenticated session so you stay logged in as you navigate the Platform | Until logout | Supabase (first-party) |
sb-refresh-token | Refreshes your session token to keep you logged in | 1 hour of inactivity | Supabase (first-party) |
buildmate-session-id | Tracks your current session for security and to prevent unauthorised access | 24 hours | BuildMate (first-party) |
These cookies are essential to the functioning of the Platform. They allow us to keep you logged in securely, protect your account, and remember your preferences within a session. You cannot disable these cookies without losing access to the Platform.
4. Cookies We Do Not Use
BuildMate does not currently use:
- Analytics cookies (Google Analytics, Mixpanel, etc.)
- Advertising cookies or third-party ad trackers
- Marketing cookies or retargeting pixels
- Social media cookies or social login trackers
- Performance monitoring cookies from third parties
5. Third-Party Cookies
The following third-party services may set cookies when you use the Platform:
Supabase Authentication
Supabase is our backend authentication provider. It sets authentication tokens and session identifiers to maintain your logged-in session.
Privacy Policy: supabase.com/privacy
Stripe (Payment Processing)
Stripe may set cookies during the checkout and payment process to process your payment securely and prevent fraud.
Privacy Policy: stripe.com/privacy
6. Cookie Consent
Under Australian privacy law, explicit consent is not required for essential cookies that are strictly necessary for the Platform to function. Our current cookies fall into this category.
If we introduce non-essential cookies in the future (such as analytics or marketing), we will:
- Update this Cookie Policy with details of the new cookies
- Display a cookie consent banner before setting non-essential cookies
- Allow you to accept or reject non-essential cookies
- Provide clear instructions on managing your cookie preferences
7. Future Cookie Usage
As BuildMate grows, we may introduce additional cookies for analytics (to understand how you use the Platform), performance monitoring (to track page load times and errors), and user experience improvements. We will update this policy and seek your consent before deploying any non-essential cookies.
8. How to Manage Cookies
You can control cookies through your browser settings. Instructions for common browsers:
- Chrome:Menu (three dots) → Settings → Privacy and security → Cookies and other site data
- Firefox:Menu (three lines) → Settings → Privacy & Security → Cookies and Site Data
- Safari:Safari → Preferences → Privacy → Cookies and website data
- Edge:Menu (three dots) → Settings → Privacy, search, and services → Cookies
Note: Disabling essential cookies will prevent you from logging into BuildMate. Disabling non-essential cookies (once introduced) will not affect your ability to use the Platform.
9. Tracking and Fingerprinting
BuildMate does not:
- Use browser or device fingerprinting technologies
- Track you across different websites (cross-site tracking)
- Sell your browsing data to third parties
- Build behavioural profiles for advertising purposes
We respect "Do Not Track" (DNT) signals from your browser. If you enable DNT, we will not set any non-essential cookies when they are introduced.
10. Your Rights
You have the right to:
- Know what cookies we use and why
- Accept or reject non-essential cookies (when introduced)
- Manage your cookie preferences at any time through browser settings
- Request information about cookie data we hold
- Request deletion of cookies
To exercise these rights, contact us at privacy@buildmate.build.
11. Changes to This Policy
We may update this Cookie Policy to reflect new cookies, changes to service providers, or changes to privacy laws. We will notify you of material changes by posting the updated policy on our website and, where appropriate, sending an email notification.
12. Contact Us
If you have questions about our use of cookies, contact us at:
BuildMate Pty Ltd
Email: privacy@buildmate.build
Website: buildmate.build
You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au | Phone: 1300 363 992
Or the Office of the Victorian Information Commissioner (OVIC):
Website: ovic.vic.gov.au | Phone: 1300 006 842